Refund policy

We hope you love your order. But if something arrives damaged or faulty, we’ll make it right.

Damaged or Faulty Items
Please contact us at info[at]moonborncollective[dot]com within 7 days of delivery with:

Your order number
A brief description
A clear photo of the damage

We’ll offer a replacement or refund, depending on what works best for you.

Change of Mind
As a small business, we’re unable to accept returns for change of mind. If you’re unsure before purchasing, please reach out—we’re always happy to help.

Return Shipping
If a return is approved, we’ll cover the return shipping costs for damaged or faulty items.

Moon Born Collective is proudly Aboriginal owned. We acknowledge the Traditional Custodians of the lands on which we live and work. We honour the Bundjalung people and all First Nations peoples across this continent. We pay respect to Elders past and present, and to the matriarchs and birthkeepers who continue to guide the way.

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